Return & Refund Policy
 

At MariaZ Wearables, I want you to be delighted with your purchase. Every piece of jewellery is handmade with great care, and I hope you will enjoy wearing it for years to come.
 

Returns
 

If you change your mind about your purchase, you have the right to return most items within 14 days of receiving your order, in accordance with UK consumer law.

To arrange a return, please email me within 14 days of delivery at:

mariazwearables@gmail.com
 

Please include your order number where possible.
 

Returned items should be:

• Unused and unworn

• In their original condition

• Returned, where possible, in their original packaging
   

Return Postage
 

Unless an item is faulty, damaged or sent in error, customers are responsible for the cost of return postage.

For your peace of mind, I recommend using a tracked postal service, as I cannot accept responsibility for items lost during return transit.
 

Refunds
 

Once your return has been received and inspected, I will process your refund within 14 days using the original payment method.

If your return does not meet the conditions above, I may be unable to offer a full refund.
 

Faulty or Damaged Items
 

If your jewellery arrives damaged or you believe there is a fault, please contact me as soon as possible, ideally within 48 hours of delivery.

Please include photographs of the item and its packaging where possible. I will always do my best to resolve the issue promptly by offering a repair, replacement or refund where appropriate.
 

Handmade Jewellery
 

Every item sold by MariaZ Wearables is individually handmade. Small variations in colour, texture, stitch, shape or finish are a natural part of handcrafted jewellery and make each piece unique. These natural variations are not considered faults.